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Frequently Asked Questions

Have questions about home care in Southwest Michigan?

The Home Sweet Home In-Home Care team has answers! Take a look at some of our frequently asked questions below or contact us at (866)-229-2505 and we’ll be happy to answer any questions you may have about our services.

Click or tap each question to see the answer.

In what areas are your services available?
We are proud to offer professional, compassionate in-home care services in Berrien, Calhoun, Cass, Kalamazoo, St. Joseph, Allegan, and Van Buren counties. View our Service Area page for a full list of the communities we serve.
Who needs in-home care?

In-home senior care services can be a great benefit to older adults and disabled persons who wish to remain independent at home as opposed to moving into an assisted living or nursing home facility.

How much do your senior care services cost?
There are many aspects that determine the overall cost of care, including the type and hours of services needed. Please contact Home Sweet Home In-Home Care, and we can set up a free in-home assessment to help better determine costs.
What are my payment options for home care services?

Home Sweet Home In-Home Care accepts a number of payment options for our home care assistance services, including private pay, Medicaid, OSA, waiver services, private insurance, auto insurance, long-term care insurance, Veteran’s Aid and Attendance, and worker’s compensation. Click here to learn more about your home care payment options.

Are your caregivers insured and bonded?

Yes, all Home Sweet Home caregivers are licensed, bonded, and employed by our agency. For your security and protection, we do not work with contracted caregivers.

What are the advantages of home care?

Home care services allow seniors and disabled individuals the opportunity to remain safe and independent in the comfort and familiarity of their own homes as opposed to moving into an assisted living or nursing home facility.

Who can receive home care assistance?

Anyone who needs a helping hand in order to perform activities of daily living, such as bathing, dressing, housekeeping, meal preparation, shopping, etc.

Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?

Yes. You can reach our 24-hour on-call supervisor by calling your local branch.

How quickly can I arrange for service?

At Home Sweet Home In-Home Care, we understand that the need for care can occur quickly and unexpectedly. We can arrange for service for your loved one within 24 hours.

Do you require a commitment to a minimum of hours and days a week in order to provide care?

We do require at least a two-hour/day, two-day/week minimum shift.

Are your services covered by Medicare?

Medicare does not directly cover the costs of our senior care services, but some clients may be dual-eligible for Medicaid/Medicare. Contact our team today and we can help you determine your payment options.

What if my caregiver is sick and cannot make it to my house?

Whenever a caregiver is out for illness or any other reason, we will make arrangements as soon as possible for a substitute caregiver to assist you.

What kind of services do you provide?

We offer a wide range of non-medical home care services, including personal care, companionship, light housekeeping, transportation, meal preparation, and much more. We also offer specialized Alzheimer’s and dementia care services. Please visit our Services page to learn more about all the services we have to offer.

How are your caregivers screened?
All our caregivers are thoroughly screened and interviewed to ensure that we hire only the best, most professional caregivers in Michigan. Each caregiver must pass reference and criminal background checks, as well as random drug tests and DMV screening.
What kind of training do your caregivers receive?
We strive to provide our caregivers with frequent, valuable training opportunities to help them stay up to date on the best care practices. Our caregivers receive in-service training along with required online training courses that far exceed state requirements.

Still have questions about our Paw Paw, MI home care for the surrounding communities? Contact the Southwest Michigan elder care experts at Home Sweet Home today, and visit our Locations page for a full listing of communities we serve!